Terms and conditions of use

Dr.Hauschka Ireland Terms and Conditions

Terms and Conditions
1. Information about us
2. How the contract is formed between you and us
3. Delivery
4. Risk and Ownership
5. Price and Payment
6. Our cancellation, returns and refund policy
7. Registering with Dr.Hauschka
8. Redeem a Promotion Code
9. Our liability
10. Notices
11. Events outside our control
12. General
13. Contact Us

Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions (Terms & Conditions) on which we supply any of the products (Products) listed on our website www.drh.ie (the Site) to you. Please read these Terms & Conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions. You can print a copy of these Terms & Conditions by selecting the print option from the “File” menu of your browser. You should also read our Privacy Policy.

1. Information about us
The Site is operated by Dr.Hauschka., Ireland. We are registered in Ireland under company number 482779 and with our registered office at Unit 4, Airways Industrial Estate, Santry, Dublin 17. Our VAT registration number is 974-384-90.

2. How the contract is formed between you and us
2.1 You may place an order to purchase a Product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order by going to “View Basket” up until the point at which you submit your order by clicking the “Go to Checkout”.
At this point you will be asked to Sign In or Register if you are a new customer – see section
2.2 After placing an order, you will receive an e-mail from us acknowledging that we have received your order, giving an order number and a summary of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been authorised. The contract between us will only be formed when we send you the authorisation email with confirmation of payment.
2.3 The Contract will relate only to those Products whose payment we have confirmed in the Confirmation email. We will not be obliged to supply any other Products, which may have been part of your order until the dispatch of such Products has been confirmed in a separate Confirmation email.
2.4 We may choose not to accept your order for any reason and we will not be liable to you or to anyone else in those circumstances.
2.5 We may be unable to process your order if:
• a) the Product you ordered is out of stock or discontinued; or
• b) there is a problem with authorisation of the payment on your credit card.

3. Delivery
3.1 We will deliver the Products to you by courier delivery. All orders over €30.00 are free from delivery charges. All other orders under €30.00 will be subject to a €5.50 charge for posting and packaging. Delivery will be delivered within 3-5 working days. 
3.2 We will deliver directly to the delivery address specified in your order. We can deliver to all addresses within the Republic of Ireland
3.3 We cannot guarantee to deliver all items ordered in one delivery if Products become out of stock during the order process. All products will be marked out of stock if they are not available

4. Risk and Ownership
4.1 Once delivered, the Products ordered will become your responsibility and, except in relation to Products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.
4.2 Ownership of the Products will only pass to you on: delivery of the Products to you; or us receiving full payment of all sums due in respect of the Products, (including delivery charges) whichever is the later.

5. Price and Payment
5.1 The price of any Products will be as quoted on our Site, except in cases of obvious error.
5.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due.
5.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation email.
5.4 We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the “Order Summary” page.
5.5 By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
5.6 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will rectify any such errors as soon as possible once we become aware of them. If a Product´s correct price is different from the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

6. Our cancellation, returns and refund policy
6.1 Except in relation to the Products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before the Products are delivered to you, and up to 7 days afterwards. You may do so by simply returning the Products in accordance with the provisions below (see section 6.3) or by contacting our Customer Services team at info@drhauschkaltd.ie or on 01-862-7250
6.2 Where you decide to cancel an order after we have despatched the Products, you will be under a duty to return them to us, at your own risk and cost. All such Products should be returned within 7 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused, and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our Returns Procedure.
6.3 After you cancel your order and return the Products, any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of you cancelling your order.
6.4 If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the Returns Procedure. If you have any questions regarding returns, please Contact Us.
6.5 Our policy on cancellations, returns and refunds does not affect your statutory legal rights.

7. Registering with Dr.Hauschka., Ireland
7.1 There are two points where you can register on Dr.Hauschka’s website:
• At the top of the page click “Register”
• When you have completed shopping select “Checkout” where you will be asked to Sign In or Register as a new customer
7.2 You will be asked to enter your email address as a unique identifier.
7.3 You will offered the option to request news and offers by email. There may be some instances where you will receive a mailing by email automatically eg price increase, upcoming events notification. Once you receive the first mailing or e-mailer you can opt out of receiving again.
7.3.1 Opt out of E-mailers – at the bottom of each e-mailer is an ‘unsubscribe’ button for you to click. Please follow the instructions and your details will be blocked from any further e-mailers.

8. Redeem a Promotion Code
• Only one promotion code can be used per person per order
• Each promotion code cannot be used in conjunction with any other offer
• There is no cash value to any promotional voucher issued
• Each promotion code will have an expiry date which will be adhered to

9. Our liability
11.1 We accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).
11.2 This does not include or limit in any way our liability for death or personal injury caused by our negligence, or our responsibility for fraudulent misrepresentation and any other liability that cannot, under Irish law, be excluded.
11.3 Nothing in this section 8 or elsewhere in our Terms & Conditions affects your statutory legal rights.

10. Notices
Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.

11. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.

12. General
14.1 If any of these Terms & Conditions is declared invalid, unlawful or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions and the remaining provisions shall remain in full force and effect.
14.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
14.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.
14.4 You and we agree that Irish law applies to these Terms & Conditions and that any dispute between us arising out of or in connection with these Terms & Conditions will only be dealt with by the Irish courts, unless you are resident in another part of the Republic of Ireland, in which case the applicable law of that part of the Republic Of Ireland will apply and any dispute will be brought before the courts there.

13. Contact Us
If you experience problems with ordering from the Site or have any questions with regard to an order, please feel free to contact us:
You can contact Dr.Hauschka., Ireland Customer Services by any of the following methods:
• Email: info@drhauschkaltd.ie
• Telephone: 01-862-7250
• Post: Customer Services, Dr.Hauschka., Ireland, Unit 4, Airways Industrial Estate, Santry, Dublin 17.

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